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Segment

Request for information

Conveys a payer's request for additional information from a provider to support claim adjudication, including the request date, the response due date, a patient consent indicator, and the date when the requested information was submitted. It appears in EHC claim status and information request messages to manage the exchange of supplementary documentation between payers and providers.

4fields
2required
v2.9HL7 version
rfi.py
from zato.hl7v2 import RFI

rfi = RFI()
rfi.request_date = '20260315'
rfi.response_due_date = '20260415'
rfi.patient_consent = 'Y'

Build RFI segments in Python

How to construct and work with real-world RFI segments.

1

Initial request

Payer requests additional clinical documentation with a 30-day response window

from zato.hl7v2.v2_9 import RFI

rfi = RFI()
rfi.request_date = '20240315'
rfi.response_due_date = '20240415'
rfi.patient_consent = 'Y'
2

Completed response

Request for information with the submission date indicating provider has responded

from zato.hl7v2.v2_9 import RFI

rfi = RFI()
rfi.request_date = '20240501'
rfi.response_due_date = '20240601'
rfi.patient_consent = 'Y'
rfi.date_additional_information_was_submitted = (
    '20240520'
)
3

No consent obtained

Information request where patient consent has not been obtained from the subscriber

from zato.hl7v2.v2_9 import RFI

rfi = RFI()
rfi.request_date = '20240701'
rfi.response_due_date = '20240801'
rfi.patient_consent = 'N'

Learn by building

Step-by-step guides for working with HL7 v2 in Zato.

Frequently asked questions

RFI communicates a payer's request for additional information to support claim processing. It includes the request date, response deadline, patient consent status, and when the provider submitted the requested documentation.

Check whether the date_additional_information_was_submitted field is populated:

from zato.hl7v2.v2_9 import RFI

rfi = RFI()
rfi.request_date = '20240501'
rfi.response_due_date = '20240601'
rfi.date_additional_information_was_submitted = (
    '20240520'
)

The patient_consent field (HL7 table 0136) indicates whether the patient has consented to the release of additional clinical information:

from zato.hl7v2.v2_9 import RFI

rfi = RFI()
# Patient has consented
rfi.patient_consent = 'Y'

# Patient has not consented
rfi.patient_consent = 'N'

Assign a date string to response_due_date:

from zato.hl7v2.v2_9 import RFI

rfi = RFI()
rfi.request_date = '20240315'
rfi.response_due_date = '20240415'

Set the required request_date and response_due_date fields, plus optional consent:

from zato.hl7v2.v2_9 import RFI

rfi = RFI()
rfi.request_date = '20240315'
rfi.response_due_date = '20240415'
rfi.patient_consent = 'Y'

Zato connects to any system that speaks HL7v2 over MLLP or FHIR over REST. This includes Epic, Cerner, Meditech, Allscripts, and other EHR platforms.

Yes, Zato has built-in MLLP support for sending and receiving HL7v2 messages. MLLP channels handle the framing protocol automatically.

Zato supports HL7 v2.9, which is backward compatible with earlier versions including v2.3, v2.5, and v2.7. Standard segments and datatypes are available as typed Python classes.

Yes. Zato handles both HL7v2 and FHIR natively, so you can parse v2 messages and build FHIR resources with IG-specific extensions in the same service. Typed Python classes are available for both protocols, including extensions from US Core, UK Core, Da Vinci, and other Implementation Guides.

RFI field reference

Complete list of fields in the RFI segment, HL7 v2.9.

#Python nameDatatypeUsageRepeatableTable
1request_dateDTMRequiredNo-
2response_due_dateDTMRequiredNo-
3patient_consentIDOptionalNoHL70136
4date_additional_information_was_submittedDTMOptionalNo-

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